Hotel Workers and Industry Change: Improving Competitiveness and Working Conditions in the Hospitality Sector. COWS, 2003.
“Hotel Workers and Industry Change” is a research project of COWS. Its goal is to understand how industry restructuring has affected hotel workers — and how hotels can stay competitive while providing secure, family-supporting jobs. COWS researchers are assessing the impact of this restructuring on workers, and investigating how to mitigate its negative effects.