This report is about model solutions for the hospitality industry, and how they can be built. Based on detailed background research, hundreds of hours of interviews, discussions, and site visits at eight hotels in four different cities, a comprehensive picture of this critical industry — not only how it looks right now, but also its potential to be an even stronger sector that offers better career opportunities — is shown.
Annette Bernhardt, Laura Dresser, and Erin Hatton. Moving Hotels to the High Road: Strategies That Help Workers and Firms Succeed. COWS, 2003.