Craig Boardman, and Eric Sundquist. “Toward Understanding Work Motivation: Worker Attitudes and the Perception of Effective Public Service”. The American Review of Public Administration, Vol. 39, no. 5, SAGE Publications, 2009, pp. 519-35.
Government reformers in the United States have recently focused on running public agencies more like private firms by emphasizing economic rewards, such as merit pay. Meanwhile, a body of literature has grown that indicates that public servants respond to factors that financially based reward initiatives tend to ignore.